Terms & Conditions
All rights, obligations, specials, orders and agreements that fall under these General Terms and Conditions, and under this condition, are applicable under Dutch Law and Jurisdiction.
These conditions apply to all sales and agreements between Studio Ten Kate and the customer, whereby Studio Ten Kate will apply these conditions unless agreed otherwise in writing. If articles are ordered from Studio Ten Kate, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.
Once an order has been placed, the customer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within five working days after receipt of payment by the customer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Studio Ten Kate’s control, an order will be shipped as soon as possible. Studio Ten Kate will keep the customer duly informed of the status of the order. We strive to keep our website (www.Studio Ten Kate-clothing.com) as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the customer as soon as possible. A product must be delivered to the customer within 30 days of the order placement. If Studio Ten Kate fails to comply with this, the customer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.
3. PRICES AND PAYMENT
All prices indicated on Studio Ten Kate’s website are expressed inclusive of btw, exclusive of shipping and exclusive of any import duties. Customers are offered the following payment methods: iDeal, VISA, Mastercard, American Express, Bancontact, Maestro, Apple Pay and Google Pay. Shipment of the order will take place once Studio Ten Kate has received payment for the order. Studio Ten Kate will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found under the title: “Shipping”.
The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than two weeks of the indicated delivery time, excepting cases of 'force majeure'. The order will be processed and shipped within five working days of receiving payment. Studio Ten Kate cannot be held responsible if the post is unable to deliver the order to the customer on time.
Studio Ten Kate offers a full refund on non-sale items returned within 30 days after delivery. Items must be unworn, unwashed and still have labels attached. We will process your return within 5 days of receipt. The refund will be issued to your original payment method. Please note, transfer times depend on your payment method. Unfortunately, we can not refund any taxes, duties or shipping fees for returns.
To return items:
-> fill in the Return Form that you received with your order
-> place the items together with the Return Form in a box
-> paste the return label on the box and use any of your preferred shipping companies to ship it back
-> please note return shipment is at the customer's own cost
-> send an email to firstname.lastname@example.org that your return is on its way
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.
Exchanging an item for a different style is not possible. In that case the order will be refunded, any new items can be bought in the online store.
If Studio Ten Kate sent the wrong item or the item appears to be defect upon arrival, notify Studio Ten Kate within 7 days after receiving your order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request
6. TRANSFER OF OWNERSHIP
Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.
7. MONEY BACK GUARANTEE
If the customer, for whatever reason, does not wish to retain the article, the customer has the right to return the article to Studio Ten Kate within fourteen working days after taking delivery of the article. The customer must first inform Studio Ten Kate in writing via email of their intention, and must follow all further return conditions and instructions stipulated by Studio Ten Kate. This guarantee does not comply if the article has been worn or washed, or if the customer has attempted to mend or alter the article in any way. Return articles will only be accepted if it is sent in the original, undamaged wrapping and the labels are still attached to the merchandise. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the customer. Under no circumstances will Studio Ten Kate reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Studio Ten Kate will reimburse the customer for the returned article(s) within thirty days after receiving it.
8. QUERIES/ COMPLAINTS
In the case of queries or complaints concerning any of our products or procedures, please inform us by email (email@example.com). You will receive a reply within 24 hours, Monday to Friday, excluding Holidays.
Studio Ten Kate finds it very important to ensure that all of the customer’s personal information is treated with the utmost care and security. Studio Ten Kate will not give the customer’s personal information to third parties, except when the information is required for the delivery of the order. When making an order, Studio Ten Kate requires the customer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process. If the customer subscribes to our newsletter, their personal details will be used to keep them informed of changes to our assortment, special offers, website improvements and other relevant information pertaining to Studio Ten Kate. Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.
All articles in the assortment of Studio Ten Kate have been produced with the greatest care. Studio Ten Kate cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by Studio Ten Kate and/ or materials or accessories becoming undone. The content of the website has been compiled with the greatest care. However, Studio Ten Kate cannot preclude the possibility of any error or incompleteness in the information on this website. Studio Ten Kate cannot assume any liability for the consequences of incorrect or incomplete information on the website. Studio Ten Kate cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Studio Ten Kate will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. Studio Ten Kate cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. The position and size of the actual applications and/ or sequins on the clothes can differ slightly from the display on the website. Studio Ten Kate cannot be held responsible for this. Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. Studio Ten Kate does not control these sites and is not responsible for the content of these sites.
11. FORCE MAJEURE
Despite any other established legal rights, Studio Ten Kate is entitled , at its own choice, in case of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.
All information on Studio Ten Kate’s websites is protected by copyright. It is illegal to copy, use or distribute any information from Studio Ten Kate’s website without first acquiring written permission. Visitors and users of Studio Ten Kate’s website may not claim any rights pertaining to the information on the website. None of the text or graphics from Studio Ten Kate’s websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.
13. ACCEPTANCE OF GENERAL CONDITIONS
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with Studio Ten Kate, the customer automatically agrees to all of our General Conditions. Studio Ten Kate’s client’s details are automatically stored in our client list and will receive our newsletter.